Shipping & Returns

Thank you for ordering Signal Flow — Take One. We want your deck to arrive safely and for the ordering process to be clear from beginning to end.

Order Processing

Orders are generally processed within 2–3 business days, excluding weekends and holidays.

You will receive an order confirmation after your purchase and a separate shipping confirmation when your order has been dispatched. The shipping confirmation will include tracking information when tracking is available.

During product launches, holidays, or periods of unusually high demand, processing may take slightly longer. We will contact you if there is a significant delay affecting your order.

Shipping Rates and Delivery Estimates

Available shipping options, costs, and estimated delivery times are displayed at checkout based on your destination and selected shipping method.

Estimated delivery times begin after an order has been processed and transferred to the shipping carrier. They are estimates rather than guaranteed arrival dates. Weather, carrier disruptions, customs processing, and other circumstances outside our control may affect delivery.

United States

Most domestic orders arrive within approximately 3–7 business days after shipment, depending on the destination and shipping service selected.

International Orders

International delivery times vary by destination and shipping service. Most international orders arrive within approximately 7–21 business days after shipment, although customs processing may result in additional delays.

International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. These charges are not included in the product price or shipping charge collected by Signal Flow — Take One.

Please verify that Signal Flow — Take One can be imported into your destination before placing an order.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please contact us at support@signalflow.cards as quickly as possible if you notice an error in your address. We will make reasonable efforts to correct the address before fulfillment, but we cannot guarantee changes once an order has entered processing or been shipped.

If an order is returned because the address provided was incorrect, incomplete, or undeliverable, the customer may be responsible for the cost of reshipping it.

Tracking and Delivery

Once tracking indicates that an order has been delivered, responsibility for the package transfers to the recipient.

If tracking shows that your order was delivered but you cannot locate it, please:

1. Check around the delivery location and with other members of your household or building.
2. Allow one additional business day, since carriers occasionally mark packages as delivered shortly before completing delivery.
3. Contact the shipping carrier using the tracking number.
4. Contact us at support@signalflow.cards if the package still cannot be located.

We will do our best to assist, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address provided at checkout.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your deck arrives damaged, contains a manufacturing defect, or is not the item you ordered, contact us within 7 days of delivery at support@signalflow.cards.

Please include:

• Your order number
• A brief description of the issue
• Photographs showing the product, packaging, and shipping label

Once we review the information, we will arrange an appropriate replacement or refund. We will cover reasonable return-shipping costs when the product is defective, damaged in transit, or sent in error.

Minor variations in printing, cutting, color, texture, or packaging that are customary in physical production are not necessarily considered defects.

Returns

We accept eligible returns requested within 30 days of delivery.

To qualify for a return, the deck must be:

• Unused
• Unopened and in its original wrapping, when applicable
• In its original packaging
• In resalable condition
• Accompanied by proof of purchase

Opened or used decks cannot generally be returned unless they are damaged or defective.

To begin a return, contact support@signalflow.cards before sending the product back. Returns sent without prior authorization may not be accepted.

Customers are responsible for return-shipping costs unless the return is the result of damage, a defect, or an error on our part. Original shipping charges are nonrefundable unless required by law or the order was damaged, defective, or incorrect.

We recommend using a tracked shipping service. We are not responsible for returns that are lost or damaged while being shipped back to us.

Refunds

We will notify you after receiving and inspecting your return.

Approved refunds will be issued to the original payment method. Please allow your bank or payment provider additional time to process and post the refund.

We reserve the right to reduce or decline a refund if a returned item is used, incomplete, damaged after delivery, or otherwise does not meet the conditions described above.

Exchanges

We do not currently offer direct exchanges. To obtain a different item, please return the eligible original item and place a new order.

Defective, damaged, or incorrect products may be replaced without requiring a separate purchase.

Order Changes and Cancellations

Contact support@signalflow.cards as soon as possible to request a change or cancellation.

We cannot guarantee that an order can be changed or canceled after it has entered fulfillment. Once an order has shipped, it must be handled according to the return process above.

Contact

Questions about shipping, returns, or an existing order may be sent to: